Sample Policy

Ordering samples from LuxeTile is easy. We've got a wide range of samples available for you to choose from. Simply indicate Quantity 1 in your shopping cart to process a sample order or call us at 877 LUX TILE.  Samples are available for most products. Most samples are small swatches of materials, not full size sheets or tiles. We do not ship full size sheet samples, unless specifically requested in the "Special Instructions" section or via phone, therefore, if you order multiple samples of the same product, we may elect to limit the number of samples provided of the same product to one or two swatches. If you order quantity “1” of most products, that will be considered a sample. If you require a full size sample, additional handling fees may apply. Samples may not be returned for credit.

Stone Tiles: Products, such as natural stone, are very difficult to evaluate with only one piece, thus we recommend you order at least 3 to see the full variation. To order a sample from the current lot, simply put quantity 1 or more in your shopping cart. Stone samples may not be returned for credit.  Most of our stone samples come to you in a 4"x4" format.  If you need a specific size, please call and we can advise you of the additional charges involved in shipping a single, large format tile sample.  We offer digital images of the lot  Shipping charges are additional.    WE DO NOT MAKE ANY GUARANTEES AGAINST DAMAGE FOR LARGE FORMAT SAMPLE REQUESTS, SUCH AS TILES OVER 12"X12", ORDERING TILES LARGER THAN SAMPLE SIZES AS INDIVIDUAL TILES ARE AT YOUR OWN RISK.   WE CAN OFTEN PROVIDE LOT PHOTOS SO YOU CAN SEE THE RANGE OF MATERIALS FOR LARGER FORMAT TILES.

Ceramic, Glass, and all other products: Free samples are not available for these products.   Shipping and packing charges will be assessed for each order.    Most samples are small swatches of materials, not full size sheets, unless you are ordering a ceramic tile.  

We do our best to protect the pieces against breakage, but no guarantees can be made. IF YOU SEE ANY DAMAGE TO THE OUTSIDE OF THE BOX, MAKE A NOTE BEFORE SIGNING FOR THE SHIPMENT.