Shipping

How much is shipping?

Once you determine the quantity of materials you need, simply add all of your items to the shopping cart and commence the checkout process.   You will either create an account or login.   Once you complete either of those processes, you will be taken to a screen where you will be taken to the Shipment Summary page.   You will then need to select a Carrier, then your page will refresh and you will then select a Carrier method.   At that point, you will see shipping cost options.    Alternatively, you can always call us during business hours and request a quote or email us and we will respond as quickly as possible.   Make sure you provide your delivery zip code, product code and total square footage or total quantity.   We can often provide better pricing via email or phone for your shipping if your material requirement is over 100 SF.   After you receive your shipping quote you can then put that quote number in the "Special Instructions" and we will adjust your shipping costs accordingly.

Ordering Process

You can order products directly online, via telephone, email or fax.  You may choose to consolidate purchase orders in order to reduce freight costs.  Please note that pricing and availability will fluctuate with market demand unless a confirmed order is in place and secured with a deposit.  For large quantity orders it is especially important to secure availability to ensure that you have the product when you need it.   Please not that any order which is Special Order is non returnable non cancelable.  Please be sure to review our return policy and delivery instructions. 

Logistics

LuxeTile ships products to customers virtually anywhere in the world. Online rates are within the continental US, however, we can provide shipping estimates within 24 hours to any destination in the world.  We have 10 years of experience in shipping cargo domestically and internationally.   We will work to find the most competitive rates to transport your cargo. 

Residential Delivery

When we quote residential delivery services this service will typically include lift gate service and offloading, which is usually limited to the end of the driveway or curbside.  The carrier is not required to unload materials beyond this point.   Drivers may roll the material on pallet jacks to a more convenient location, however, the ultimate responsibility for receipt and final placement of the material is upon the purchaser.  

If you are a business but you are using a home office, the delivery is still considered residential. 

We use many carriers and all of them have different types of equipment available to them. (If the carrier is unable to access your driveway then additional arrangements would need to be made by the purchaser, such as terminal pick up or delivering to an alternate address).  Sometimes additional special requirements for services may be required based on the unique requirements of the neighborhood or home.  Examples include when a forklift is required to move materials to the job site, which may be required when a pallet jack is not feasible or if roads in your area are not able to accommodate the carrier's equipment.  These fees will be the responsibility of the purchaser.   

Large Volume

When ordering more than 2,000 SF of slabs or 5,000 SF of tile, volume discounts will apply. 

Shipping Cost

If you wish to calculate the shipping cost for your order, you will need to add the item and corresponding quantity to your shopping cart, create an account and proceed to the checkout so that you can view all of your shipping options.    You may select from several different options and service levels.    When shipping over 100 square feet, you may also always call, chat, or email to request a shipping rate as we can request a "spot rate" with our carriers and pass those savings along to you.    Also, if you elect to pick up your materials from the carrier terminal, you will often receive significant savings.  Please call to inquire about this option.

Shipping cost varies depending on the product as they all have different weights per square foot.    You are responsible to accept materials on delivery notification and you will be responsible for any additional charges related to storage and redelivery for missed appointments, not being available to accept materials, or reconsignment.

Stone Tile Shipping Estimates

If you are shipping stone tiles, please call us or send us an email and we can quote you the best rate.  

(877) LUX   TILE

(615) 696-7000

Call or email us for better rates on shipping for orders greater than 100 SF.  Often we can provide you various options to reduce your shipping cost.