Ordering and Shipping

Shipping

How much is shipping?

Once you determine the quantity of materials you need, simply add all of your items to the shopping cart and commence the checkout process.   You can create a shipping quote at that point.  You may see a quote for UPS as well as Freightquote.   Alternatively, you can always call us during business hours and request a quote or email us and we will respond as quickly as possible.  Also, if you elect to pick up your materials from the carrier terminal, you will often receive significant savings.  Please call to inquire about this option.   Make sure you provide your delivery zip code, product code and total square footage or total quantity.  

You are responsible to accept materials on delivery notification and you will be responsible for any additional charges related to storage and redelivery for missed appointments, not being available to accept materials, or reconsignment.

Ordering Process

You can order products directly online, via telephone, email or fax.  You may choose to consolidate purchase orders in order to reduce freight costs.  Please note that pricing and availability will fluctuate with market demand unless a confirmed order is in place and secured with a deposit.  For large quantity orders it is especially important to secure availability to ensure that you have the product when you need it.   Please not that any order which is Special Order is non returnable non cancelable.  Please be sure to review our return policy and delivery instructions. 

Logistics

LuxeTile ships products to customers virtually anywhere in the world. Online rates are within the continental US, however, we can provide shipping estimates within 24 hours to any destination in the world.  We have 10 years of experience in shipping cargo domestically and internationally.   We will work to find the most competitive rates to transport your cargo. 

Residential Delivery

When we quote residential delivery services this service will typically include lift gate service and offloading, which is usually limited to the end of the driveway or curbside.  The carrier is not required to unload materials beyond this point.   Drivers may roll the material on pallet jacks to a more convenient location, however, the ultimate responsibility for receipt and final placement of the material is upon the purchaser.  

If you are a business but you are using a home office, the delivery is still considered residential. 

We use many carriers and all of them have different types of equipment available to them. (If the carrier is unable to access your driveway then additional arrangements would need to be made by the purchaser, such as terminal pick up or delivering to an alternate address).  Sometimes additional special requirements for services may be required based on the unique requirements of the neighborhood or home.  Examples include when a forklift is required to move materials to the job site, which may be required when a pallet jack is not feasible or if roads in your area are not able to accommodate the carrier's equipment.  These fees will be the responsibility of the purchaser.   

Large Volume

When ordering more than 2,000 SF of slabs or 5,000 SF of tile, volume discounts may apply, please call or email for a quote providing the size, quantity, finish and delivery zipcode as well as lead time.