How to Order Natural Stone

Samples and Range

We display images of natural stone on our site which are representative of the material.   However, whenever purchasing natural stone it is important to understand the specific lot from which your order will come.   With most of our natural stone we can email you lot photos on request.   These photos will show a lot number and several tiles laid out together on the floor so you can see the range of color and other variation within the different lots.  You can then select to receive samples from that specific lot for further inspection.    When you order you would need to ensure that you identify the lot from which you received your sample.    We cannot always guarantee your lot will still be available from the time of sample receipt to ordering so it is a good idea to order quickly upon receiving your sample.   Email sales@luxetile.com for lot sample requests and include the product code and quantity needed.    Lot photos may not be available on ALL stone materials and we will advise you of such.   It is best to order a sample in that case.

Quantity and Pricing

Keep in mind that all of our natural stone is priced per Square Foot.   Therefore your quantity should represent your total square footage requirements.  

Natural stone pricing varies widely between materials and even for the same material depending on quality.   Please also keep in mind that we offer a Low Price Guarantee and will match pricing if we are able.   

Shipping

Natural stone is heavy but we do work with many carriers to get the best shipping price available.  You can also elect to pick up at the carrier's terminal and you will often save with that option.   If you wish to receive full size SAMPLE tiles larger than 12x12 we cannot guarantee that these tiles will not be damaged via UPS.  Please review our sample policy for any questions.   We know that it is sometimes important to receive a full size lot sample and we will do our best to pack it so that it does not break.  Stone is packed to ship via common carrier due to the weight and it will usually arrive fine via that method.