Luxtile must be notified within 3 days of receipt of any damaged items.   All claims for damages must be submitted to LuxeTile within 14 days of delivery. No claims can be processed after that time. Each freight company will have their own terms and restrictions on claims.

1. Email us at claims@luxetile.com or call Luxetile within 3 days of receipt of product notifying us of damages.
2. For UPS shipments, please email us at least 5 photos of the damage.  For common carrier shipments, please email or fax us your copy of the bill of lading and email 5 photos of the damage.  
3. List the materials damaged and the quantity.
4. Upon receipt of the necessary documentation, we will process your replacement order.  
5. Retain all of the damaged materials and packing material and we will advise you if an inspection will be required.   We will also notify you if we need any additional information.